Privacy Policy

FAQ Genie ("the app", "we", "us") is a Shopify app that builds store FAQs grounded only in the facts you confirm — shipping time, shipping cost, returns, cash on delivery, payment methods and warranty — and helps you publish that FAQ content, plus FAQPage JSON-LD structured data, onto a page of your online store. This policy explains exactly what data the app accesses, why, and how it is handled.

Data we access

FAQ Genie requests only the minimum Shopify access scopes needed to do its job:

• read_products — product titles and on-page product content, used only as context for grounded FAQs.
• read_content — your shop policies (for example refund and shipping policy) to ground FAQ facts.
• write_content — to write your FAQ content back to your store, only when you take that action.
• read_online_store_pages / write_online_store_pages — to create or update a store page with your FAQ content and FAQPage JSON-LD.

Under Shopify's classification, FAQ Genie is Protected Customer Data Level 0. It never reads orders, customers, or checkouts. See our dedicated protected customer data disclosure.

What we store

To run the service we store: your shop domain and workspace record; the store facts used to build FAQs (the values you confirm or that we read from your shop policies/settings); the generated FAQ sets and their FAQPage JSON-LD; your subscription plan and billing status; and operational build logs. We do not store order data or personal customer data, because we never access it.

How FAQs are generated (no third-party AI)

FAQ Genie does not send your store data to any external AI or large-language-model provider. FAQ answers are produced by a deterministic, rule-based engine that runs inside our own service: each answer is templated directly from a fact you have confirmed, and a fact you have not set produces no FAQ. The app never invents an answer. Generated FAQs remain drafts in your workspace; they are only written to your storefront when you choose to publish them (see the Terms of Service for the conditions under which a page you have already published is refreshed on paid plans).

The FAQPage JSON-LD we publish is an entity signal that helps AI shopping assistants and search engines cite your store's own answers. Publishing it does not send your data to those services; they read your public store page like any visitor.

Sub-processors

We use Shopify's Admin API to read your shop facts and write your FAQ page. App data is stored on our infrastructure hosted at our service provider. We do not sell your data or share it with advertisers.

Data retention and deletion

You can uninstall FAQ Genie at any time from your Shopify admin. We honor Shopify's mandatory GDPR compliance webhooks (customers/data_request, customers/redact, shop/redact). Because we hold no customer data, the customer webhooks are answered truthfully with none to return or redact. On shop/redact (sent by Shopify after uninstall), every record we hold about your shop — facts, FAQ sets, billing and logs — is deleted.

Your rights

Depending on your jurisdiction you may have rights to access, correct, or delete the data we hold about your shop. To exercise them, or for any privacy question, contact us at privacy@syncerp.work.

Changes to this policy

We may update this policy as the app evolves. Material changes will be reflected here with a new "last updated" date. Continued use of the app after an update means you accept the revised policy.

Contact

Questions about this policy or your data: privacy@syncerp.work.